From An Ex-Act
The Transparent Agency! How do we deal with act's confirmations? Individual Confirmation For Every Job Every job we take on your behalf we will print and post as an individual confirmation that you should receive within few days, so you should know in January, exactly what you are doing in December, which will enable you to plan YOUR LIFE. It will give you the chance to work out your finances/holidays and most important, to decline the job if you have a problem with it. Monthly Confirmation List At the end of every month we will send you a "Monthly Confirmation List" of your work for the following month. This will supersede any other confirmations that you have previously received bef (because it will be the most recent print out from your dairy). All what we ask is that you please check all details thoroughly, including pick-up status and arrival times etc. If you find any discrepancies, please ring this office immediately in order to avoid any mishaps on the night. REMEMBER - IT IS ALL ABOUT YOU CONTROLLING YOUR OWN DIARY Important! If there are any weekend dates that are free on this list you should take it as READ that we are actively still seeking work on your behalf - in other words, you will be working. So unless we hear from you other wise we will get you a job. Please do not make any other arrangements without informing this office. We will be more than happy to cross any date off upon your request. Weekly Verbal Confirmation As a rule, we will always ring you to verbally confirm your work on the week prior, however if you do not hear from us by the Wednesday of that week it will be because we are either too busy or there is a problem with the booking. In this case, we kindly request that you query it with us. Please remember that the verbal confirmation is our last chance to tackle problems before they arise. Thank you for your cooperation. REMEMBER - IT IS ALL ABOUT COMMUNICATIONS. 25 HOURS A DAY... 8 DAYS A WEEK !
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